Arriving Late
In order to provide a fair and timely service to all of our patients, we require that patients, who have made a booking, arrive promptly for their appointment.
Arriving late will rob you of precious treatment minutes, as each session will be finished exactly on time as a courtesy to our next patient.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with at least 24-hour notice. This allows us to schedule in a patient who may be in urgent need of care.
Our Policy on Cancellations And Failure to Attend
When you make an appointment at Albius, that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time slot.
We realize that there are can be some unexpected things that can come up in our lives. While truly sympathetic, when a patient cancels without giving enough notice, they prevent another patient from being seen by our dentists. In fairness to all patients, as well as to all dentists, this policy is in effect regardless of the reason for the cancellation. Albius has a minimum 24-hour cancellation/rescheduling policy.
If an appointment is missed, canceled or changed with less than 24 hours notice, the patient will be charged a cancellation fee of 50 Gel.
- You can reschedule or cancel your appointment free of charge, with a minimum 24-hour notice prior to your appointment
- Attempt to change your appointment within 24 hours, your reserved appointment will be considered a cancellation and the cancellation policy will be applied
- "No shows" are considered a cancellation and the cancellation policy will be applied
- Please call us on 0322400707 - If you have trouble reaching us by phone, please message us on Facebook or email us at info@albius.ge
- If a message is left after business hours canceling an appointment for the next day, this will be subject to our fee.
- For Monday appointments, cancelations must be made by 14:00 on the preceding Saturday
As a courtesy, we will send a text reminder about your reserved appointment 24 hours prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. They interfere with our dental practice and create unnecessary scheduling problems for other patients.
Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other patients to hold your appointment, any missed appointments or cancellations with less than 24-hour notice will result in canceling all future appointments you might have. If you need to cancel your appointment within 24 hours due to illness, we will gladly reschedule your appointment.
Due to the difficulty of filling last-minute cancellations, we respectfully request a 24-hour notice. If this request is not fulfilled, it will be necessary to cancel all future appointments you have made. Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients.
We Thank You For Your Cooperation And Understanding!
If you need to change your appointment please give us at least 24-hour notice.
Call us on 0322400707, or you can contact us online
